Introduction 

Here at Fnality, we are powering the future of finance, together: combining best in class technology with free-flowing creativity, and expertise that can make business better for everyone. There are no precedents for what we’re doing. With you on our side, we’ll be setting new ones every day. 

In a complex world, we are here to bring clarity and make positive change. 

Fnality Services is central to each FnPS’s effective and resilient operation and provides an efficient common service platform for the secure global delivery of settlement operations. 

Working at Fnality   

Be your best:
We have a supportive culture that helps to bring the best out of each and every single one of our employees. We
work as a fully Agile company: everyone is part of a multi-disciplined outcome-driven team.
  

Feel free to explore:
Bring your new ideas and help us to solve problems together. By joining a community of experts, you will get
opportunities that do not exist elsewhere, as well as learn a wide range of different skills than you would learn only
after many years in the usual financial circles. We place a big emphasis on fostering individual freedom and
 creativity in the workplace, so feel free to explore new directions and specialisms.


Be part of something bigger: We will support you by fostering an open, honest culture, that embraces diversity practices, inclusivity and enables wellbeing. Feel part of something bigger while being yourself.


Feel empowered:
We want you to feel empowered. The nature of our business can help make this a reality. We have the stability and
experience of a large financial company, so you will have plenty of momentum behind you. We also have the
agility, speed and innovation of a start-up, so if you are willing to be flexible, the future is limitless.    

The Payment Operations Analyst Role:  

Fnality Services is looking for a Payment Operations Analyst who can demonstrate competencies which will enable them to successfully:  

• Oversee and deliver all necessary operations for the cyclical management of the designated FNPS in line with agreed risk appetite under the Key Service Agreement and relevant to related wider circumstances.  

• Oversee the FNPS performance through relevant Alerts and Monitoring Systems, in line with agreed risk appetite and KPIs under the service agreement with localities. 

• Follow the incident management policy, process and procedure in line with Key Service Agreements with Localities. 

• Carry out Service Management testing and regulatory reporting for the designated Regulator such as the Bank of England, FED and other regulator required activities. 

• Oversee Security Operations specific to the deployment, configuration, and management of security platform measures and tools across the client estate including the security change management processes. 

• Carry out Business Continuity and Disaster Recovery procedures and other regularly required stress testing in line with the agreed policies and procedures of the locality. 

• Guide participants in technical onboarding including the deployment of all applications relevant, including node topology.  

• Support of participants through the Service Desk to ensure the smooth running of the Fnality Payment Systems. 

• Monitoring and overseeing the important business services and supporting participants with related queries. 

• Service Desk management of requests flowing from participants regarding relevant applications and overall Functionality of the FNPS from a participant lens.  

• Working with internal stakeholders to escalate needs of participants. 

• Provide updates/insight on issues raised in the Service Desk by Participants to the supported locality. 

You will need to take accountability for:  

• Monitoring systems, utilising your knowledge and understanding of how a payment system operates under stress and the market conditions that drive behaviours. Identifying new alerts to support effective management of the payments system and is able to reasonably judge the systems behaviour to determine escalation requirements and calibrate alert thresholds accordingly. 

• Conducting Cyclical operations on a regular basis including, but not limited to, monitoring performance and generating regular reports with accuracy and in line with the Key Service Agreements. 

• Supporting participants with their technical requirements and identifying and appropriately escalating issues in line with the Incident management procedure and policies 

• Understanding the different audiences that Fnality caters to and their needs and internal reporting pressures. Then managing internal relationships effectively to meet the different service needs to deliver in accordance with relevant SLAs.  

• Following the Change Management protocols, utilising tooling involved and to enact change within the environment 

• Writing scripts and carrying out a range of testing for regular updates and releases across a number of environments, including end to end testing and stress testing. Also conducting a number of business process tests such as disaster recovery and business continuity, including backup and recovery validation. 

• Ensuring security measures in place are followed to prevent external threats to enterprise systems and understands the risks and impacts of a security event on FnServices and all stakeholders. Playing a role in the determination of when to trigger an appropriate response to security related events and incidents in line with Incident management Procedures 

Required competencies: 

• Has experience working closely with customers (Tier 1 Banks, Central Banks, Regulators) on participant support issues and supporting the delivery of 24x7 availability of platforms. Has specific knowledge and experience of working with FedWire, other central banking tooling is a plus. 

• Is informed and knowledgeable in all areas of payment systems to provide appropriate initial customer support.  

• A good understanding of how FedWire and High Value payment systems work including a good understanding of settlement risk / finality /SWIFT.    

• Has a basic understanding of the principles of DLT and blockchain technology. 

• Can reasonably demonstrate understanding of SWIFT/MT/MX messaging. 

• Has experience with cloud-based infrastructure and tooling to manage environments and conduct appropriate testing. 

• Has experience operating under various disciplines of IT service management within an ITIL or equivalent framework.  

• Is able to manage internal relationships effectively to meet the different service needs. 

• Is competent in data, statistical and trend analysis.  

• Has basic knowledge of BCP Planning and Disaster Recovery options. 

• Excellent communication including customer service, stakeholder and relationship management skills 

• Is comfortable working in Rota/Shift patterns. 

• Excellent attention to detail.  

A bit more about us 

Digital transformation is changing our lives, work and businesses. While other sectors evolve however, financial markets remain slow, fragmented and siloed. What the world needs now is a future-facing financial system for the digital age. 

At Fnality, we have been speaking – and listening – to the real users of today’s financial systems. From businesses to banks, there is a clear, collective ambition for a simpler, faster, safer and more resilient payment system; one that can move and settle money quickly and efficiently, with minimised risk and much more transparency. 

We operate a remote first environment, however due to the responsibilities of this role there will be a requirement for you to work 2-3 times per week from our office to be established in Connecticut. This role is a US based role, and you must be eligible to work in the US. Please note we cannot sponsor visas for this role.

Fnality Global Payments 

We are building a new payment system that will enable tokenised, peer-to-peer markets.  

Fnality Global Payments (FnGP) will comprise a series of national systems, each regulated in its home jurisdiction. We call each of these a Fnality Payment System (FnPS)  

In each payment system, a Fnality settlement asset will act as the settlement/payment asset for any Payment (P), Delivery v, Payment (DvP) or payment vs. payment (PvP) need. 

FnGP are underpinned by Distributed Ledger Technology (DLT). The nature of DLT is such that it enables FnGP to:  

• Operate a true peer-to-peer market 

• Allow for immediate settlement 

• Interoperate across business platforms and jurisdictions 

The key benefits of the above are:  

• Reduced counter-party and credit risk  

• Reduced operational risk  

• Efficient liquidity management  

• An ability to move resources from risk mitigation to business growth 

How will we use the information about you?  

We will use your personal information to process your application, to enable us to assess your suitability for a role and for other legitimate business purposes such as improving our sites and talent management practices. We may share your data with third parties to achieve these purposes. We will not use or share your information for marketing purposes.  

We will take appropriate security measures to safeguard your information in accordance with data protection legislation.  

If you would like further information about how your information may be processed by us, please contact us at privacy@fnality.org.